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2nd Line Support Engineer I'm lokoing for a skilled Second Line Support Engineer to join my client's IT team. As a key member of the support staff, you will play a crucial role in maintaining in-house developed products and providing support to end users. Responsibilities: Provide second-line technical support for software solutions. Install and configure software products. Handle data conversions and imports. Perform proactive maintenance on IT systems and software. Manage accurate service desk information for effective issue analysis and configuration management. Collaborate with customers... more ->
IT Service Desk Analyst/1st/2nd Line Support Analyst A fantastic opportunity has arisen for a IT Service Desk Analyst/1st/2nd Line Support Analyst to join our Manchester based law firm on a permanent basis. IT Service Desk Analyst/1st/2nd Line Support Analyst Responsibilities and Duties:. Provide end-user IT assistance on all core desktop applications and technologies.. Assist the Service Desk Delivery Manager in the triage of tickets, including:. Serving as the end user advocate, maintaining regular communication with end users as necessary to keep them informed about incident progress and... more ->
We are recruiting someone with proven 1st line Support/Helpdesk experience for our Sheffield based client. On offer is an initial 6 month contract role (extension likely) at a daily rate up to £200 per day, the role is hybrid with 3 days per week in the office. What you will be working on: As a member of the 1st line helpdesk team, you will be contributing to the delivery of a high quality, customer focused IT department, below are some of the key tasks: Ensuring that all requests for IT support are logged in the service desk software, and that regular updates are recorded in each open... more ->
Senior SQL Support Analyst, Utilities experience required, Home Based. £30000 - 38000 + benefits. Expanding software product company that develops software for the Utilities/Energy market is looking for a Senior SQL Support Analyst to join their team. To be considered you will have good knowledge of SQL (tables, creating queries, etc) and will have knowledge of the energy sector (ideally electric and gas flows). The role is home based with one trip a month (usually the last Wednesday of the month) to their office in Nottingham. Responsibilities -. Deal with escalated SQL based queries... more ->
Business Systems Analyst Our client is a pioneering force in the world of architecture, engineering, and design. They are renowned for their collaborative approach and holistic solutions, and their work can be seen in skylines, communities and landscapes across the globe. A role has arisen for a Business Systems Analyst with solid experience of engaging directly with departments and stakeholders for a technical customer service, projects-based role. You will be working alongside relevant business functions to design workflows, perform process analysis and develop solutions to positively... more ->
Systems Analyst | up to £40k | Hybrid - Manchester | MIS | Analyst | Systems Administrator | Technical Administrator This is an excellent opportunity to join a prestigious Higher Education Institution in the process of implementing a new student record system. You will be working as part of a close-knit, collaborative team that values mutual support and works together to achieve common goals. This role offers the chance to contribute significantly to an important projects, as well as having autonomy over your own projects whilst enjoying a supportive and cooperative work environment. Role:... more ->
Service Desk Analyst Hybrid - York My client is undergoing an exciting IT transformation and as such has a requirement for additional support in the team. The successful candidates will have previous experience of working on a busy service desk. Key skills include: 1st line support experience working in a similar customer facing role. Experience working to and reporting against SLAs Working knowledge of Windows 10 and Microsoft Office 2016. Excellent communication skills, at all levels, with technical and non-technical audiences. Provide consistently, excellent levels of customer service.... more ->
Service Improvement Analyst - Fixed Term Contract - Manchester You will work with the Service Delivery Manager to focus in the continuous improvement of the IT service. This will include updating, maintaining and implementing new policies, procedures and processes using ITIL. Client Details The client is a well established business based in Manchester Description Key responsibilities include; Improve the user experience and customer satisfaction. Increase end-user productivity, ensuring that users have the best tools that are fit for purpose and fit for use. Have input into Service Design... more ->
This is an exciting opportunity for a Business Intelligence Analyst to join a dedicated analytics team in the public sector. The successful candidate will be responsible for delivering high quality, reliable business information and insights to support decision-making processes. Client Details Our client is a well-respected public sector organisation based in Leeds. With a team size of over 500 employees, they are committed to providing high-quality services to the public. They are known for their dedication to innovation and their commitment to employee development. Description Develop and... more ->
My higher education organisation client is seeking a skilled and experienced Data Migration Analyst to join their team on a contract basis. If you have expertise in data migration, particularly using Aperture, this could be the role for you! Position Overview: As a Data Migration Analyst, you will play a crucial role within an ongoing data migration. You will collaborate with cross-functional teams to assess, plan, and execute data migration projects, leveraging your expertise in Aperture and Oracle SQL or SQL Developer. This is a remote role, however, you may be required to visit the... more ->
Senior Security and IAM Analyst Rate: £450 - 550 per day IR35: In scope Duration: 6 months Location: Leeds 2 days/Remote 3 days Reporting into the IT Risk & Security Lead. Taking into account the further heightened cyber-security environment, work with a focused IT Risk and Security team and other stakeholders, in the provision of security dependencies across multiple Bank requirements, focussing primarily on leading on the continued design, development and implementation of the Identity and Access Management (JML/RBAC) in a Microsoft Azure cloud environment, and assisting where necessary... more ->
IT Service Desk Analysis Place of work: On-site - Sheffield, UK Duration: Permanent Hours of work: Two shifts (08.00 - 16.30) and (14.30 - 23.00) Monday - Friday including Bank holidays. About the Company and the Role: Auxilion a leading provider of IT outsourcing and IT managed service solutions. As part of the Auxilion organization you will work directly on a client site responding to internal customer service requests needing technical support for hardware/software issues. You will be working closely with a wider team across Ireland to provide the best possible technical service and... more ->
At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we don't discriminate based on any protected attribute. In fact, we're dedicated to creating inclusive and thriving... more ->
1ST LINE IT SUPPORT - SERVICE DESK LOCATION - YORK SALARY - £23,000 + ANNUAL BONUS (8-12%) Your new role A new opening on this successful IT Service Desk is available after one of the existing Team was Promoted Internally into another Team. This has now created a fantastic opportunity for an IT Support candidate to join as a 1st Line IT Support member working on their IT Helpdesk. What you'll need to succeed On a day-to-day basis an IT Service Desk Analyst (1st Line) you will be responsible for logging and prioritising incidents accurately, providing first contact resolution for a variety of... more ->
*This role is Sheffield based and requires 3 days a week in the office A global leader in Financial Services is looking for a Project Manager/Business Analyst to join their team, working on a long-term global programme of work. The work is within Treasury Back Office operations and experience in this area is preferred. Business Analysis: Elicit and document detailed business requirements for Treasury Back Office projects Conduct gap analysis and propose solutions to meet business needs Develop functional specifications, process flows, and data models Collaborate with IT and other stakeholders... more ->
Key Responsibilities Provide support for Microsoft and related IT or network-based solutions in both virtualized (Hyper-V preferred, VMWare) and physical hardware deployments. Manage and resolve 1st, 2nd, and 3rd Line cases, ensuring high standards in customer communication, case updates, knowledge base articles, and activities. Efficiently handle the 1st, 2nd, and 3rd Line queue, prioritizing cases according to their urgency and SLA. Resolve cases remotely (via Connectwise Manage, email, phone) or onsite at customer locations as needed, adhering to target resolution times. Requirements:... more ->
1st Line Helpdesk Engineer - Active Directory, O365/Azure etc. 5 DAYS ON SITE 1st Line Helpdesk Engineer - Active Directory, O365/Azure etc. 5 DAYS ON SITE IN MANCHESTER. My Retail client based in Manchester, seeks an eager to learn, intelligent and technically astute 1st Line Helpdesk Engineer. You must have strong communication and interpersonal skills and be happy working 5 days a week onsite for £24K-£25K + Benefits. Key skills are - Active Directory, O365, Hardware/Printer. A successful candidate will be proficient in the use and build of desktop IT equipment. You will have a good... more ->
Business Analyst - Sheffield - £36,333 - £44,414 - Flexible Working - Great benefits package including 14% pension contribution, 30+ days holiday and more! Harvey Nash have partnered exclusively with the University of Shefield as they continue to revolutionise their solutions and offerings for students. This is a rare opportunity to work in an exceptional University within a creative and innovative team. They are looking to recruit a Business Analyst to join a high performing team. The University has an exciting multi-year programme of work underway where they are engaging in transformative... more ->
Service Analyst Location: Hybrid/Sheffield 5 months £380 per day - Umbrella only (inside IR35) Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. Essential skills/experience: Change Management Process and Governance: The candidate should have a strong understanding of change management processes and governance. They will be responsible for managing and implementing change initiatives to drive... more ->
IT Support Engineer, Harrogate Up to £33,000 Your new role My client is currently recruiting for a highly motivated and experienced IT Systems/IT Support Engineer. You will be joining a company that values innovation, fosters teamwork, and encourages individual growth. Responsibilities Build, maintain and retire IT systems within the Harrogate site (approx. 90 users, across 2 sites) to a high standard; this includes desktops, laptops, Switches, printers. Support and train users in their use of all company systems Minimise downtime of company systems Work with lab staff to resolve laboratory... more ->